Thank you for using Waytostay! Here are the terms and conditions that apply to our website. We know that most of the time, you won't find the energy to read these pretty long texts. But, we want to let you know that when you make a booking with us, you are committing to everything contained in them so please read them carefully. And please check for updates every time you book – we may change them, not to tease you, but to reflect for example the newest payment options, exciting features and mind blowing services.

Before your stay

Confirming your booking

In order to book your apartment, you pay an initial online payment which is calculated based on the apartment you choose, your number of guests and the length of your stay. Once the payment is received the booking confirmation is sent to you by email. You can print it out and put it in your pocket, or if you are very 2012; save it on your smartphone.

Remaining balance and damage deposit

The remaining balance and the damage deposit have to be paid using the method indicated on the apartment page and on your booking confirmation. The damage deposit is refunded when you leave the apartment in good condition. So don't act like a rockstar when you are there.

Cancelling your booking

We perfectly understand that sometimes you may have to cancel a booking. Just make sure to contact our customer service as soon as possible so that we can inform the apartment manager and make all the necessary arrangements. We also offer you the possibility to rebook. And enjoy the same stay, just on different dates.

If you cancel more than 14 days before the arrival date you'll immediately receive a Waytostay voucher worth 100% of the amount you paid when you booked (read more about using the Waytostay voucher below). That's the way we do it.

If you cancel less than 14 days before the arrival date we'll send you a voucher worth 50% of the online payment. We give the other 50% to the apartment manager to compensate him/her for losing the booking at such a short notice.

Changing your booking

If you would like to make a change to your booking, please contact our customer service by phone or email. They will guarantee that everything works out smoothly. Depending on the change, we can either modify the existing booking for you, or cancel and rebook it.

So, you’ve decided to stay longer, or all of a sudden your friends want to join you? No problem. Assuming there is availability, we will simply modify your existing booking and calculate how much extra you should pay. Once the extra prepayment is done you will receive the confirmation of booking modification. If you want to reduce the length of your stay or the number of guests, you'll receive a Waytostay voucher for the difference in the online payment and pay a reduced balance upon arrival.

In the event that your new booking total is less than 50% of the original, this will be considered a cancellation subject to the cancellation policy above. Likewise, if you want to change your apartment, your booking needs to be cancelled and rebooked.

Using your Waytostay voucher

The Waytostay voucher is valid for one year after the day it was issued unless another agreement was made. A voucher can be used for any booking in any city and can even be given to a friend. A voucher can be redeemed only when making the online payment to confirm a booking.

If the voucher value is less than the online payment, it can be redeemed along with an additional payment. If the voucher value is more than the online payment, you'll receive a new voucher for the difference. In this case, if the new voucher’s value is more than or equal to 50% of the original, the original expiration date will apply; otherwise, the original expiration date will be prolonged by one year and applied to the new voucher.

Please note that a voucher cannot be used for the remaining balance paid upon arrival.

During your stay

As well as the following general terms, there are specific policies relating to individual apartments and their surroundings. You can find these policies in the "Read this…seriously" section of the apartment overview.

Your arrival

The booking confirmation has all the information you need for your arrival such as an address and contact number, so turn on that printer and make sure you have a copy to bring with you. To make your check-in as smooth as possible, you are given an opportunity to provide an estimated time of arrival (ETA) when booking. However, a week before your arrival you will receive a reminder of your booking by email with a link to update your ETA if you haven't done so already.

The condition of the apartment

Please treat the apartment as if it were your own home. Well… you know what we mean. If something breaks or does not work properly during your stay, don't worry. Just get in touch with the apartment manager or Waytostay so that it can be quickly resolved, glued back together or cleaned.

Noise

No apartment is totally soundproof, and a certain level of noise is unavoidable, especially in apartment blocks. However we do ask that you consider your neighbours, just like you would do at home and keep the noise down, particularly in the evenings and at night. On behalf of the neighbours; thank you for the good nights' sleep!

Nice behaviour

The person that books the apartment needs to make sure that everyone acts responsibly. So for a few days; you'll be the Big Brother, the responsible one. In case of extreme misbehaviour, the apartment manager has the right to ask people to leave the apartment and any right to compensation might be lost. So we advise you to behave nicely and organise your rave parties outside of the apartment.

Cleaning

The apartment will be cleaned before you arrive of course. But it should also be left in a reasonable condition when you leave. You don't have to act like a cleaning fairy, but we ask that you tidy the apartment and correctly dispose of any waste. If the apartment is left untidy the apartment manager might charge additional cleaning fees. And nobody wants that. For those who don't like cleaning, please contact the apartment manager to find out what the costs are to have it cleaned for you.

Number of guests

No more than the number of guests specified in the booking may stay at the accommodation (though an occasional one night stand is perfectly okay).

The number of people who may use the apartment should not exceed the amount indicated on the apartment page, except in the case of children under three years old. If you have ten babies please contact us!

Unusual situations and legal stuff

(some people would say the fine print, but we don't)

Amendments to your booking

In the rare case that an apartment that you booked becomes unavailable, due to damage from a water leak for example or anything else that can happen to an apartment, Waytostay will try to find a similar apartment for you or even give you an upgrade. Of course, if you don't like any of the alternatives we will immediately refund the full online payment.

Liability

This is not the happiest part of the terms & conditions, but nevertheless it is one of the most important ones:

Waytostay provides an online booking service that helps you book apartments. The service of Waytostay is legally limited to displaying apartments and communication regarding bookings until booking confirmation is sent by email. The liability of Waytostay is limited to the amount paid to secure the booking.

Neither Waytostay nor the owner of the apartment can be made liable for any direct or indirect damages that may occur during your stay at the accommodation, including (but not limited to) injury to person or possessions, and loss due to fire, theft or criminal behaviour. Likewise, Waytostay are not responsible for potential delays, accidents, loss, and change of schedule or rates that are related to our suppliers' services.

Waytostay and its employees are not responsible for errors and omissions, misrepresentation by third parties, disputes between the customer and a third party, and the content of external links on its website. Yes. This could all happen.

Finally (we're almost there), Waytostay is not part of the rental agreement. However, complaints can be made via Waytostay and they will be communicated to the owner.

Done. That's it.

About the website

Waytostay aims to display on its website high quality content and information based on information supplied by the apartment owner. While Waytostay does its best to verify and update the information as seen on the website, we cannot be held responsible for errors, changes or omissions that may occur. And just a general tip from our side; if you still working with IE6; UPGRADE! The internet is not as ugly as it looks on your screen, believe us.

Waytostay reserves the right to update information published on the site at any time including (but not limited to) rates, descriptions and photographs.

Customer reviews are an important part of the content on our website and are the property of Waytostay. However, the customer who submitted the review (and had a few glasses of cava too many while doing it) can have it removed by contacting us.

Waytostay reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the Waytostay service to review these terms and conditions in case of change before making a booking. By agreeing to use the Waytostay service it is understood that all parties accept any changes and that all parties comply with these changes.

These terms and conditions do not affect your consumer statutory rights.

Applicable law

Since Waytostay is stationed in Barcelona, these conditions are subject to Spanish law. The Spanish Courts shall have sole jurisdiction in the event of legal action concerning an accommodation booking with Booking Horizon S.L.