"Airport transfer and check in, very easy, all staff very helpful and accommodating. Apartment ideally suited to Lisbon visit, close to historic areas, transport links, food and shops. Apartment spacious, clean and nicely decorated, however there is a maintenance issue with one ensuite. Visiting Lisbon, be very aware of pickpockets. I thought I was in keeping my bag close and protected, however got pick pocketed on a busy bus which has spoilt the hospitality experienced from fellow countrymen. If this happens, report to Tourism Police who have an office on Av. d Liberdade."
"I’m a well-travelled person that books 4.5 to 5 star hotels. I give this apartment 1 star (or 2/10)! During our trip, we stayed in apartments and houses at 4 locations across Portugal. This was our last stop. I booked it for 3 nights; obviously because of the pictures and good reviews, but boy, were those misleading! PROBLEMS: Floors and walls: When we entered the appartement we immediately noticed that the floors were dirty (occasionally vacuumed, but rarely washed). The soles of our feet quickly picked up the dirt and turned to brown. The walls and and wood trims have fingerprints all over. All 3 air conditionners dripped water on the floor on the first night and we had to use our shower towels to soak it up! Bathrooms: The subfloor in the 1st bathroom is rotted (water pops out between the ceramic tiles whenever you step on them; this is more noticeable after taking a shower). The soap dispensers in both bathrooms are so old that the chrome finish on them is crumbled and half peeled off. None of the bathrooms contain hooks or bars for towels, or toilet paper holders, or trashcans. The showers don't contain soap holders either. The door in the 2nd bathroom doesn’t lock since the locking mechanism isn’t aligned properly. The door doesn’t fully open either because the floor is swollen due to excess moisture under the ceramic flooring. That must explain why there is a mop permanently parked behind the door (disgusting). The nob in the 2nd bathroom is so loose it’s about to fall apart. Kitchen: There was no garbage bag in the trash can in the kitchen when we came in. So we went to the registration office to ask for one, the woman at the counter told us she wasn't sure if bags were provided to guests! She even called someone to ask about it! How stupid can you be? Beds: They simply put flat sheets on the mattresses (not fitted sheets), which obviously don't hold in place very well overnight. In the 2nd bedroom, the bedsheet was dirty (blood stain, discoloured areas of various sizes, many brown spots/streaks,...). We requested that they be changed and I was forced to go visit the registration office to get it done. Other: The apartment does contain a washing machine, but no drying rack or dryer. You therefore need to dry your clothes on the furniture! I could continue on and on, but I pointed out the essentials and you get the picture at this point. During out stay I had to contact the Customer Care people many times to get things addressed … and they managed to get it wrong, for example, I requested (twice) that they change the shower towels because we used the previous ones to pick up the water dripping from the air conditioners, they brought a baby crib instead! The building next door is being renovated (from top to bottom) and the jack hammer works all day starting at 9 AM. You cannot avoid/ignore the pounding sound if you are a late sleeper. Lastly, when we arrived, I asked for a 2nd set of keys and was told to come back later because the cleaning team hadn't returned it yet. I went back 3 times for it. The last time, the lady at the counter that kept telling me it wasn't in, picked up her smartphone (as if someone just called) and quickly left the room leaving the 2nd lady there to have to tell me they don't provide more than one set of keys. Two days later, we noticed a 2nd set of keys on the table. This company should rebrand itself as "Feels Like S**t". In short, STAY AWAY! You will not get what you paid for! The company's PR people will try to downplay my comments, but I stand by everything I wrote and have pictures and videos to prove it! All of that said, the apartment does have one quality: It’s centrally located."
“Dear Daniel, Thank you for your message. Way to Stay appreciates you taking the time to share your experiences with us! The owner has automatically received a notification of your review. We are sorry to hear your experience in apartment Sao Juliao did not meet your expectations. We apologize if this caused you any inconveniences and hope you still had a nice time. Our team strives to provide our guests a stay in quality apartments and we have contacted the owner to improve the apartment with the remarks you provided and the apartment is already taken care off. Best regards, Coileen Service Team ”
"The apartment was lovely and spacious although it would've been nice to know in advance that the building next door was under construction and that construction noise would start at 6am every morning. The check in process was horrible. We had booked a car service to wait for us at the airport and take us to either the welcome centre or if the apartment is available, straight to the unit. No one showed up and we waited for about an hour. I called and texted the contact numbers and got no response. We took a taxi to the welcome centre where the woman at the centre (Marta) was so unbelievably rude and unpleasant and not welcoming at all. Customer service is obviously not her strong suit. Our apartment manager, Marina, never contacted us nor did we ever meet her. Once the apartment was ready, we were given (wrong) directions to the apartment and took our luggage there. Overall, the apartment and Lisbon are lovely and we'll definitely visit again, but the people working the welcome centre really need to be trained in customer service. "
“Dear Aleksandra, Thank you for your message. Way to Stay appreciates you taking the time to share your experiences with us! The owner has automatically received a notification of your review. We are sorry to hear your experience in apartment Sao Juliao did not meet your expectations. We apologize if this caused you any inconveniences and hope you still had a nice time in Porto. Our team strives to provide our guests a stay in quality apartments and we have contacted the owner to improve the apartment with the remarks you provided. Best regards, Coileen Service Team ”
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