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정렬 기준 :
"The Bella Novella location is fantastic. Very close to all major sites in Florence and some good neighborhood restaurants. Our interactions with the management were rocky. After reserving a crib for our two year old, there was no crib. It was promised to us by 5pm and no crib, no phone call explaining, nothing. In fact, after leaving two voicemails that evening, no one called back! They knew our daughter didn't have a place to sleep! It was cold in the apartment and we were first told there was nothing that could be done. After complaining a second time, someone came to put on the heat and we finally got a crib. The apartment needs a serious cleaning. Our socks were filthy after walking around on the floors on our first day. After staying two weeks, no one came to change our bed sheets (as promised should happen twice during stay). One apartment manager was incredibly rude to us when trying to return keys upon our departure. Overall, we were very disappointed by the overall cleanliness of the space and the attitude of one apartment manager in particular. Thankfully, Florence is so beautiful, we were not in the apartment much during the day."
“Thank you for taking the time to leave a review, we really appreciate it. We are glad to hear that you liked the area, as it is a fantastic base for discovery Florence. We apologise for the problems you encountered during your stay and all feedback has been taken on board by the management. Despite these issues we are pleased to hear that you enjoyed your time in Florence. ”
"Wonderful downtown location, nicely refurbished apartment, friendly and helpful staff."
"The apartment was great. Fabulous location, nice, spacious, modern apartment."
"Apartment in excellent location on small side street. Third floor walk up so not the best choice for elderly. Very clean spacious living room, bathroom in main bedroom very, very small. "
"Appartamento centralissimo, ristrutturato e fornito di ogni comfort. Proprietario squisito e cordiale. Unico neo (del tutto relativo però) è che si trova al terzo piano e lo stabile non è fornito di ascensore. Lo consiglierei a chiunque e ci tornerei sicuramente. "
"Een prachtig appartement in een geweldige stad. Centraal gelegen alles op loopafstand. Het app is schoon, compleet en de ontvangst was prima. Alleen niet geschikt voor mensen die slecht ter been zijn, vanwege de trappen. In alle andere gevallen een aanrader. "
"Het appartement ligt heel dicht bij de Duomo en alles is goed te belopen. Het appartement is ruim en goede airconditioning .Schoon en goede bedden. De keuken uitrusting is wat mager voor een heel gezin. De ouder slaapkamer heeft een raam naar een straatje en in de vroege morgen is daar nog al wat bedrijvigheid en verkeer. Het ligt op de 4e verdieping van een groot huis, flink trappen lopen."
"The apartment is extremely well presented and is very comfortable to live in. The assistance with bags on arrival and departing was greatly appreciated. The location is fantastic and easy walking distance to the station and major attractions and restaurants. A great place to stay."
"Es ideal, ubicación buenísima, calidad precio Perfecta"
"Great location and would recommend to any one wanting to stay in the heart of Florence .... "
"Bella Novella is a beautiful apartment. It looks just like the published photos. It was clean, secure and centrally located. We would most definitely stay there again. "
"Beautifully appointed and decorated apartment in top location. Warm, comfortable rooms and beds, great kitchen and dining area, comfy sofas. Very comfortable place to stay. Service from manager was excellent and very friendly. 3 flights of stairs may not suit some people, otherwise superb."
+1 646 810 8678
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