Terms and conditions

Before your stay

Confirming your booking

In order to book your apartment, you make an initial payment which is calculated based on the apartment you choose, the number of guests and the length of your stay. This initial payment is the minimum amount you need to pay to confirm your booking; this can be the total amount or part of it, depending on the apartment. For some apartments you can even choose whether to make a full payment or a partial payment to confirm your booking. Once the payment is received, the booking confirmation is sent to you by email. You can print it out and put it in your pocket.

Cancelling your booking

We fully understand that you may have to cancel a booking. Just make sure to contact our customer service as soon as possible to confirm your cancellation.

In case you have made a partial payment to confirm your booking
If you cancel 15 days or more before the arrival date you will receive a voucher to the value of 100% of the prepayment.
If you cancel between 14 days up until 24 hours before your arrival date & your apartment’s standard check in time (local time); you will receive a voucher to the value of 50 % of the prepayment.
The other 50% is for the apartment owner to compensate him/her for losing the booking at such a short notice.
In the event that the notification is received by WTS, less than the stipulated 24 hours*,or in case of a no show on the day of arrival, 100 % of the prepayment will go to the apartment owner.

In case you have made a full payment to confirm your booking
We always refund you between 75%-85% of the full payment (minus any possible bank transaction fees).  We refer to this as the balance amount .
Should you cancel 15 or more days before the arrival date, you will receive a voucher for the remaining amount (15%-25% of the full payment).
If you cancel between 14 days up until 24 hours before your arrival date & your apartment’s standard check in time (local time); you will receive a voucher for 50% of that remaining amount.
The exact refundable amount varies per apartment and is clearly stated on your booking confirmation.
Please do not hesitate to contact us for more information.

Changing your booking

If you like to change to your booking, please contact our customer service. Depending on the change, we can either modify the existing booking for you, or cancel and rebook it.

Do you want to stay longer or have additional guests? No problem.  Assuming there is availability; we will simply modify your existing booking and calculate how much you should pay. Once the appropriate additional payment is done, you will receive the confirmation of the booking modification.   If relevant, there could still be an increase on the outstanding balance for the owner.

If you want to reduce the length of your stay or the number of guests, you will receive a Waytostay voucher for the difference in the initial online payment and you will pay a reduced balance upon arrival. If you already paid the remaining balance, the difference between the new and the initial remaining balance will be refunded to you minus possible costs of financial institutions like bank fees.
In the event that the total price of your amended booking is less than 50% of the original, this will be considered a cancellation subject to the cancellation policy above.

Likewise, if you want to change your apartment, your booking needs to be cancelled and rebooked. You would therefore also be subject to the cancellation policy above.

Use of the Waytostay voucher

The Waytostay voucher is valid for one year after the day it was issued unless another agreement was made.
A voucher can be used for any booking in any city on the Waytostay website and can even be given to a friend to use.
Please note that a voucher can only be used against the initial prepayment amount and cannot be used for the remaining balance.
In the event that a full payment in advance is being made, the voucher is still only applicable against the equivalent prepayment amount.  This on average equates to 15-25% of the total, dependent on the apartment.  Exact amounts can be confirmed by our Booking Agents.
If the voucher value is less than the initial payment, it can be redeemed along with an additional payment.
If the voucher value is more than the initial payment, you'll receive a new voucher for the difference.

Remaining balance and damage deposit

If you pay the full amount in advance, you will pay upon arrival only the damage deposit. Otherwise you will pay upon arrival the remaining balance and the damage deposit using the payment method indicated on the apartment page and on your booking confirmation.

The damage deposit is refunded by the owner when you leave the apartment in good condition.

When paying the total cost of your booking before your arrival you hereby agree and name Waytostay as the apartment owner´s limited payment agent solely with the intention of collecting payments made by you and us collecting on behalf of the apartment owner. You specifically agree and accept that the remaining balance paid by you to Waytostay shall be considered the same as a payment made by you directly to the apartment owner.

48 hours after your arrival the remaining balance will be transferred to the apartment owner. In case you decide to cancel or modify the booking Waytostay will manage the process and decide where and when refunds are appropriate.

During your stay

As well as the following general terms, there are specific policies relating to individual apartments and their surroundings. You can find these policies in the "Check-in / Check-out" section of the apartment overview.

Arrival at the apartment

The booking confirmation has all the information you need for your arrival such as an address and contact number, so turn on that printer and make sure you have a copy to bring with you. To make your check-in as smooth as possible, you are given an opportunity to provide an estimated time of arrival (ETA) when booking. However, a week before your arrival you will receive a reminder of your booking by email with a link to update your ETA if you haven't done so already.

The condition of the apartment

If something breaks or does not work properly during your stay, don't worry. Just get in touch with the apartment manager or Waytostay so that it can be quickly resolved, repaired or cleaned.


No apartment is totally soundproof, and a certain level of noise is unavoidable, especially in apartment blocks. However we do ask that you consider your neighbours, just like you would do at home and keep the noise down, particularly in the evenings and at night.

Nice behaviour

The person that books the apartment needs to make sure that everyone acts responsibly. In case of extreme misbehaviour, the apartment manager has the right to ask people to leave the apartment and any right to compensation might be lost.


The apartment will be cleaned before you arrive of course. But it should also be left in a reasonable condition when you leave. We ask that you tidy the apartment and correctly dispose of any waste. If the apartment is left untidy the apartment manager might charge additional cleaning fees. For those who don't like cleaning, please contact the apartment manager to find out what the costs are to have it cleaned for you.

Number of guests

No more than the number of guests specified in the booking may stay at the accommodation.

The number of people who may use the apartment should not exceed the amount indicated on the apartment page, except in the case of children under three years old.

Unusual situations and legal

Amendments to your booking

Before your stay: In the rare case that an apartment that you booked becomes unavailable, due to damage from a water leak for example or anything else that can happen to an apartment, Waytostay will try to find a similar apartment for you or even give you an upgrade. Of course, if you don't like any of the alternatives, or we don´t have any alternatives to offer, we will immediately refund the full online payment.

During stay: In the event you choose to check out during your stay, you will not be refunded monies for the remaining nights. Should extenuating circumstances exist, such as quality/maintenance issues then all efforts will be made to reach an appropriate agreement.

Appropriate apartment Use: The apartment is for non-commercial use only, unless prior authorization is given. If clients are found to be misusing the apartment, they can face immediate eviction with no right to credit or refund.


Waytostay provides an online booking service that helps you to book apartments. The service of Waytostay is legally limited to displaying apartments and communication regarding bookings and sending out the confirmation by email. The liability of Waytostay is limited to the amount equal to your initial online prepayment.

Neither Waytostay nor the owner of the apartment can be made liable for any direct or indirect damages that may occur during your stay at the accommodation, including (but not limited to) injury to person or possessions, and loss due to fire, theft or criminal behaviour. Likewise, Waytostay are not responsible for potential delays, accidents, loss, and change of schedule or rates that are related to our suppliers' services.

Waytostay and its employees are not responsible for errors and omissions, misrepresentation by third parties, disputes between the customer and a third party, and the content of external links on its website. Yes. This could all happen.

Waytostay is not part of the rental agreement. However, complaints can be made via Waytostay and they will be communicated to the owner.

About the website

Waytostay aims to display on its website high quality content and information based on information supplied by the apartment owner. While Waytostay does its best to verify and update the information as seen on the website, we cannot be held responsible for errors, changes or omissions that may occur.

Waytostay reserves the right to update information published on the site at any time including (but not limited to) rates, descriptions and photographs.

Customer reviews are an important part of the content on our website and are the property of Waytostay. However, the customer who submitted the review can have it removed by contacting us.

Waytostay reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the Waytostay service to review these terms and conditions in case of change before making a booking. By agreeing to use the Waytostay service it is understood that all parties accept any changes and that all parties comply with these changes.

These terms and conditions do not affect your consumer statutory rights.

Applicable law

Since Waytostay is stationed in Barcelona, these conditions are subject to Spanish law. The Spanish Courts shall have sole jurisdiction in the event of legal action concerning an accommodation booking with Booking Horizon S.L.

Booking Horizon S.L.
Carrer d'Aragó 383, 3ª
08013 Barcelona, Spain
CIF: B-64663818
Inscribed in the Commercial Register of Barcelona in Volume 40197, Folio 12, Sheet B-363495.