Terms and conditions

Please note our general terms & conditions which apply to all of our accommodation.

Please bear in mind that the payment terms for the accommodation you book may vary, as will the specific cancellation policy for each one.

These specific details are indicated in full on the apartment payment page, which you will have to accept before you confirm your booking.

Before your stay

Confirming your booking

In order to confirm your apartment booking, you will be required to make a payment.

This amount may vary from apartment to apartment.

The payment is calculated based on the apartment you choose, the number of guests and the length of your stay.

Contact & Travel details

You are required to provide us with:

  • Contact mobile number
  • Your estimated arrival time
  • Where appropriate your flight number.

You will be sent a reminder to update travel details a week before your stay.

Please note that the apartment manager has provided their contact number, which appears on the confirmation email.

During your stay

The condition of the apartment

If something breaks or does not work properly during your stay, don't worry. Just get in touch with the apartment manager and Waytostay so that it can be quickly resolved, repaired or cleaned.

Noise

A certain level of noise is unavoidable, especially in apartment blocks. However we do ask that you consider your neighbours.

Nice behaviour

The person that books the apartment needs to make sure that everyone acts responsibly. In case of extreme misbehaviour, the apartment manager has the right to ask people to leave the apartment and any right to compensation might be lost.

Cleaning

The apartment will be cleaned before you arrive of course. But it should also be left in a reasonable condition when you leave. We ask that you tidy the apartment and correctly dispose of any waste. If the apartment is left untidy the apartment manager might charge additional cleaning fees. For those who don't like cleaning, please contact the apartment manager to find out what the costs are to have it cleaned for you.

Number of guests

No more than the number of guests specified in the booking may stay at the accommodation. The number of people who may use the apartment should not exceed the amount indicated on the apartment page, except in the case of children under three years old.

Unusual situations and legal

Amendments to your booking

Before your stay: In the rare case that an apartment that you booked becomes unavailable, due to damage from a water leak for example or anything else that can happen to an apartment, Waytostay will try to find a similar apartment for you or even give you an upgrade. Of course, if you don't like any of the alternatives, or we donĀ“t have any alternatives to offer, we will immediately refund the monies already received.

During your stay: In the event you choose to check out during your stay, you will not be refunded monies for the remaining nights. Should extenuating circumstances exist, such as quality/maintenance issues, then all efforts will be made to reach an appropriate agreement.

Appropriate apartment use: The apartment is for non-commercial use only, unless prior authorization is given. If clients are found to be misusing the apartment, they can face immediate eviction with no right to credit or refund.

Liability

Waytostay provides an online booking service that helps you to book apartments. The service of Waytostay is legally limited to displaying apartments and communication regarding bookings and sending out the confirmation by email. The liability of Waytostay is limited to the amount equal to your initial online prepayment.

Neither Waytostay nor the owner of the apartment can be made liable for any direct or indirect damages that may occur during your stay at the accommodation, including (but not limited to) injury to person or possessions, and loss due to fire, theft or criminal behaviour. Likewise, Waytostay are not responsible for potential delays, accidents, loss, and change of schedule or rates that are related to our suppliers' services.

Waytostay and its employees are not responsible for errors and omissions, misrepresentation by third parties, disputes between the customer and a third party, and the content of external links on its website. Yes. This could all happen. Waytostay is not part of the rental agreement. However, complaints can be made via Waytostay and they will be communicated to the owner.

About the website

Waytostay aims to display on its website high quality content and information based on information supplied by the apartment owner. While Waytostay does its best to verify and update the information as seen on the website, we cannot be held responsible for errors, changes or omissions that may occur.

Waytostay reserves the right to update information published on the site at any time including (but not limited to) rates, descriptions and photographs.

Customer reviews are an important part of the content on our website and are the property of Waytostay. However, the customer who submitted the review can have it removed by contacting us.

Waytostay reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the Waytostay service to review these terms and conditions in case of change before making a booking. By agreeing to use the Waytostay service it is understood that all parties accept any changes and that all parties comply with these changes.

These terms and conditions do not affect your consumer statutory rights.

Applicable law

Since Waytostay is stationed in Barcelona, these conditions are subject to Spanish law. The Spanish Courts shall have sole jurisdiction in the event of legal action concerning an accommodation booking with Roseus Hotels S.L.

Roseus Hotels S.L.
Calle Princesa Numero 58 principal
08003 Barcelona, Spain
CIF: B66365016
Inscribed in the Commercial Register of Barcelona in Volume 44478, Folio 68, Sheet B-457252.

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