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Reviews (2) 6,8

Apartment reviews

2 reviews to take away any doubts. Thanks to all our customers for their ratings and reviews. We hope their comments, compliments, and occasional complaints, help you choose your ideal stay.

Realtime,
uncensored reviews
Total score
Check-in / check-out 6,0
Cleaning 6,0
Comfort 7,5
Value for money 7,5
6.8

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, group of friends, St Louis Park, United States of America I 31 Oct 2017

"We enjoyed our week long stay at this property. Neighborhood offers plenty to do but is also close to the Bayswater station to get around London. Things are quiet for nights which was nice. "

 
Check-in / check-out 8
Cleaning 8
Comfort 8
Value for money 8
8,0
, family with mature children, Camberwell, Australia I 12 Oct 2017

"It all started badly when I made a call from the airport at 3pm as required to do so to ensure I will be met at the apartment by someone and the person taking the call had little clue as to my expected arrival. Some last minute scrambling by them and we waited only about 15 minutes at the apartment for someone to meet us there. The guy we met at the apartment only had instruction to fit sheets to the beds. However the kitchen hadn't been cleaned, food scraps still on the dining table, floors dirty. We spoke to manager of the apartments, Stay Beyond, and they promised to fix everything up. We left their guy for an hour to clean it up. On our return there had been some progress but he had to disappear to another apartment and said he would return. We were left to finish off the cleaning which required going to the supermarket to get some sponges as there were none available - and we were still short pillow cases. Come 8pm the guy had not returned. An information sheet in the apartment had a phone number and email address to '....contact us at any time....'. Tried both and the phone did not connect and the email bounced back. We were contacted by Way to Stay the following day and they dealt with the apartment manager, Stay Beyond, appropriately, they communicated well with us and arranged a credit payment. The apartment itself was spacious but a little rundown. It was in a great location being close to supermarkets, restaurants and tube stations. Next time I will pay extra to get better. "

 
Check-in / check-out 4
Cleaning 4
Comfort 7
Value for money 7
5,5

“Dear Mark, Thank you for your message. Way to Stay appreciates you taking the time to share your experiences with us! The owner has automatically received a notification of your review. We are sorry to hear your experience in apartment Ken gardens did not meet your expectations. We apologize if this caused you any inconveniences and hope you still had a nice time in London. Our team strives to provide our guests a stay in quality apartments and we will certainly contact the owner to improve the apartment with the remarks you provided. We would like to forward these and discuss your remarks with the owner. Best regards,”

+1 646 810 8678


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