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Reviews (5) 8.0

Apartment reviews

5 reviews to take away any doubts. Thanks to all our customers for their ratings and reviews. We hope their comments, compliments, and occasional complaints, help you choose your ideal stay.

uncensored reviews
Total score
Check-in / check-out 9.4
Cleaning 7.0
Comfort 8.4
Value for money 7.0

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, family with young children, Rio de Janeiro, Brazil I 04 Jul 2019

"Nao fiquem nesse apartamento, muito barulho da tua, nao da para dormir, a televisao nao funciona, nao tem local para colocar o sabonete no banho, mas a parte do barulho da rua è insuportavel! Nao joguem seu dinheiro fora!! To much street noisy inside the apartment"

Check-in / check-out 10
Cleaning 7
Comfort 6
Value for money 4

“Hi! Thank you for taking the time to leave a review, we highly appreciate it. We are sorry to hear your stay in Nature Sense apartment did not meet your expectations. Concerning the noise, the central location of the apartment makes it possible that the clamour from the street is louder than elsewhere. The owner will see with a technician for the TV and apologizes you couldn’t have access to it. Thanks again for your time and feel free to contact us at any time! Kind regards, Service Team - WaytoStay ”

, mature couple, Truckee, United States of America I 25 May 2019

"Nice location, inconvenient we had to go to a different location to pick up the key. People there were nice. Apartment was in a nice location, although noisy due to being in a well traveled area. There was no light in the kitchen, the floors were dirty, there was mold in the shower, there was only ½ roll of toilet paper and we had to walk quite a ways to find a store to buy some. This was the first place we stayed in Portugal ( in 2 weeks) that had no coffee or cooking oil available. When we departed, we left the key in the room as we were told. When we got downstairs to leave the building, the door was bolted and we could not leave since we did not have a key. We had to call to have someone open the door. It could have been a disaster, if there was a fire in the building and no way to get out. "

Check-in / check-out 7
Cleaning 4
Comfort 8
Value for money 7

“Dear Michael, Thank you very much for your message! WaytoStay appreciates you taking the time to share your experiences with us! The owner has automatically received a notification of your review. We are sorry to hear your experience in apartment Nature Sense did not meet your expectations. Waytostay has discussed the issues with the owner and we would like to confirm that the owner makes regular thorough inspections and they never detected any mould. As for dirty floors, our cleaning pattern is always the same, so if it wasn't cleaned enough, the owner would have had no problem with cleaning it for you if you addressed it. Also after the check-out no lights were found to be not working. Waytostay is always available during your stay in case of issues, so please do not hesitate to get in touch with our team in the future. We apologize if this caused you any inconveniences and hope you still had a nice time in Porto! Regards, Service Team - WaytoStay ”

, mature couple, Mont-Royal, Canada I 05 Oct 2018

"Ménage déplorable: planchers sales, moisissures dans la douche, cernes sur les draps décoratifs, taies d’oreiller non lavées, saletés généralisées , plateau de lavage encrasse. Très faible côté propreté."

Check-in / check-out 10
Cleaning 4
Comfort 8
Value for money 6

“Bonjour Charles, Merci pour votre avis! Way to Stay apprécie que vous preniez le temps de partager votre expérience avec nous ! Le propriétaire a automatiquement reçu une notification de votre commentaire. Nous sommes désolés que votre expérience dans l’appartement Nature Sense n’ait pas répondu à vos attentes. Nous nous excusons si cela a été un inconvénient et espérons que vous vous avez tout de même passé un bon séjour à Porto. Nous avons discuté des différents points de votre commentaire avec le propriétaire et nous sommes heureux de vous informer que de nouvelles instructions ont été transmises à l'équipe de ménage afin d'améliorer les conditions de l'appartement. Merci et bonne journée! Cordialement, Service Team ”

, mature couple, Naaldwijk, Netherlands I 13 Nov 2017

"Prima in het centrum gelegen ruim appartement. Alle hoogte punten van de stad zijn op loopafstand. "

Check-in / check-out 10
Cleaning 10
Comfort 10
Value for money 10
, mature couple, PERTUIS, France I 23 May 2017

"Appartement idéalement situé dans le centre historique de Porto. A proximité de la Gare, du métro et d'arrêts de bus, si nécessaire. Appartement refait à neuf, est bien agencé. Vraiment bien!!! "

Check-in / check-out 10
Cleaning 10
Comfort 10
Value for money 8

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